Terms & Conditions

Last updated: June 25, 2021

The following are the Terms and Conditions (the “Agreement”) which govern your access and use of Lavika Pte. Ltd.’s online service and through which counselling may be provided (collectively “LaViCa”). By accessing or using LaViCa, you enter to and agree to abide by this Agreement. Please read this Agreement in full before starting to engage with LaViCa. If you do not agree to be bound to any of the terms of the Agreement, please do not use LaViCa. This agreement is made in accordance with the laws of Singapore and will be interpreted and enforced by this jurisdiction.

This agreement constitutes the extent of the agreement between you and LaViCa and acts as the sole reference point for representations by LaViCa. The agreement updates over time and is effective upon posting unless otherwise stated. You are therefore encouraged to check the terms of the agreement and reference the modification date stamp provided at the bottom of the agreement. Please refrain from using LaViCa immediately if you do not agree to any updates made to this agreement.

For avoidance of doubt, all clauses related to liabilities and indemnification will survive the termination or expiration of the agreement. If any section of this agreement is deemed illegal, invalid, unenforceable, or otherwise contrary to law by the courts of Singapore, the remaining provisions of the agreement will remain in full force and effect.

This agreement is separated into paragraphs for ease of reading.

1. The Counsellors and Counsellor Services
Lavika Pte. Ltd. (collectively LaViCa) provides a platform to connect and host individuals with independent counsellors. We require that every Counsellor is fully licensed in accordance with professional standards in Singapore and operates ethically. We also make case by case exceptions to allow counsellors who are undergoing their supervised practicum to provide counselling services through LaViCa. This is a common practice for in-person counselling and all practicums are appropriately guided by licensed supervisors.
Counsellors operate independently and are not employees, agents, or representatives of LaViCa. Each Counsellor is accountable for the services that they provide and ensuring they meet our professional code of conduct and ethics. LaViCa offers support to Counsellors in the form of onboarding support, supervision on request, and reassignment of clients that Counsellors self-determine they are not suited to counsel.
If you wish to request a change of Counsellor for any reason, LaViCa encourages you to request a change and to share feedback on why your Counsellor did not meet your needs or expectations. LaViCa will assign you a different Counsellor.
As an independent Counsellor, your Counsellor may choose to disengage with the LaViCa platform. Counsellors are requested to provide ample notice to clients and offer a smooth closure to their service and/or transition to a new Counsellor on LaViCa.

2. Notice on the Limitations of the Scope and Nature of Online/Cyber Counselling
In face-to-face psychotherapy, counsellors are responsible for the treatment of their clients and exercise significant control over the therapeutic process. Important differences between online and face-to-face psychotherapy limit the responsibilities assumed by the psychologist providing online services. Online counselling is delivered from a distance and therefore may not be appropriate for every situation, person, or a complete substitute for in-person care. Therefore, you must agree to assume significant responsibility for, and control of, your treatment.
You, as a prospective client, must take responsibility for making treatment decisions, including
(A) whether on-line counselling is the best option for your needs, and
(B) whether on-line counselling is appropriate for your particular situation.

3. Notice if you are Experiencing a Crisis
If your counselling is taking place only online, LaViCa cannot be held responsible for helping you manage a crisis. Because of the geographical distance, LaViCa cannot act as a crisis centre. If you experience an emotional crisis (intense feelings of distress, emergency or life threatening situation, or any other crisis) during the course of your treatment, please call the MENTAL HEALTH HELPLINE AT 6389 2222 or go to the nearest emergency room.

4. Confidentiality, Privacy, and Security
All communications and information provided by you will REMAIN STRICTLY CONFIDENTIAL and will not be revealed to anyone unless you give written authorization to release the information. Please know that there are legal and ethical exceptions to confidentiality that require that the psychologist take responsible action. These exceptions are:
(1) When there is a clear and present danger of harm to yourself or another person. In these circumstances we are legally required to take action to protect life.
(2) When a counsellor has a reasonable belief that a child and/ or vulnerable adult have been abused or neglected within the past three years, we are legally required to report the abuse to the Ministry of Social and Family Development Child Protective Service or other appropriate county and/or state authorities.
(3) If the records are subpoenaed by law.
You acknowledge the need to and agree to protect access to your account including maintaining the confidentiality of your password and other credentials.
You agree to notify us immediately of any unauthorized use of your account or any other concern for breach of your account security.